SoapCloth Shipping Policy

SoapCloth generally ships orders for in-stock items within 24-48 hours using USPS (our preferred shipping provider) or UPS for bulk shipments. A shipping provider will be selected based upon the size, contents, and value of the product being shipped at the discretion of SoapCloth. All shipments to Alaska, Hawaii, and APO addresses will be shipped via USPS.

Pricing and Availability

Please note all pricing and availability are subject to change without notice. All prices listed are in U.S. dollars. If you have any questions regarding our pricing or would like to check whether your item is in stock, please contact us at

If you placed an order for an item that is out of stock or on backorder, you will be notified within 24-48 hours.

Free Shipping

All orders are now eligible for free shipping (unless otherwise stated). Free shipping uses USPS Parcel, or UPS Ground. All shipments come with a tracking number and will be emailed to you when available. At this time, our free shipping policy excludes the following items: international, overweight, oversized, and hazardous products.

Shipping FAQ

  1. Is shipping free? All orders come with free shipping. No gimmicks just free shipping.
  2. Why does my tracking number not work? Most tracking numbers will be track-able within 24 hours of receipt of the email notification. If you received your tracking number and you've allowed 24-48 hours for UPS/USPS/FedEx to update their tracking information and still are not able to track your package, please contact us.
  3. Do you ship to freight forwarders? No, we do not ship to freight forwarders.
  4. Do you require a signature for delivery? We require a signature for delivery on certain orders at our discretion.
  5. Do I have to be home at time of delivery? Carriers may leave the package with an apartment management office or even on your front/back porch if the driver deems that the area is secure enough to leave the package. Otherwise, a notice will be posted that a delivery attempt was made and it will offer a variety of ways for you to obtain your order.
  6. What does the package look like? All orders are shipped using discrete packaging.
  7. Can I change my shipping address? Contact us immediately to make any changes to your shipping address, if the order has already shipped it can not be changed.
  8. How can I change or cancel my order? Contact us immediately to change or cancel your order; we make no guarantee that the change can be made before the order ships. We regret any inconvenience this may cause you.
  9. How do I return my package if I changed my mind? Once you've received your package, contact us for an RMA number. Simply write the RMA number on the box and ship the package to our facility. See our Return Policy and follow the instructions before returning a package.
  10. What happens if my package was sent back? If a package is refused upon delivery and returned to our facility without an RMA number, the product value will be refunded upon receipt, less the original shipping fee as well as the shipping fee charged by UPS/USPS to return the package to our facility.