Satisfaction is a priority at SoapCloth. If you are not satisfied with your order, we will do our best to correct the situation to your satisfaction. Because of the costs involved with returning products, it is always best to contact us with any questions you may have about our products
before you place an order.
No returns will be accepted without prior approval from SoapCloth. Please contact us to process a return. No returns will be accepted without an RMA number. No returns on open items.
- All returns must be made within 14 days of product delivery.
- A 15% restocking fee will be charged for all returned items.
- We DO NOT accept returns for any opened hygienic products.
- All returns must be received as they were when they shipped from SoapCloth; new and in the original packaging.
- Buyer is responsible for shipping return costs.
- Any shipping charges for product returns are non-refundable.
A valid RMA number must be written clearly on the outside of the packaging or on the receipt that accompanied your order. Please DO NOT place any labels, write on, or attempt to ship back your return item in just the manufacturers box. The customer is responsible for shipping charges and insurance on all return shipments. If your shipping carrier has lost or damaged your package, please contact them directly.